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Đề bài: Học viết thư phản hồi - Đề 542

Note: You need to write a response to an e-mail that you will read. What your response needs to include is in the directions so make sure you also read the directions carefully.

 
Dear Ms. Brown,

I am writing to express my dissatisfaction with my latest purchase from your online shop.

Firstly, the garments were of low quality. There were several sewing errors like loose threads and buttons. The sizes too were not the ones I expected. The blouse I ordered was supposed tobe size S, however, the one I received was marked L. Finally, the colors shown in the pictures were not the ones I was sent. The skirt I ordered was black, but the one that arrived was a light shade of grey.

All in all, I am very disappointed with the clothes I bought, and I would like to have a refund.

Thank you for considering my complaint. I am waiting to hear back from you.

Yours faithfully

Mari Mets

Direction: As if you are Ms. Brown, read the letter and give a suitable response.

Gửi bài dự thi
Bạn hãy điền nội dung bài dự thi của bạn vào ô bên dưới rồi nhấn nút "Gửi bài".
Bạn phải là thành viên mới có thể gửi được bài học này.
 
 
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Đăng bởi thành viên Xếp theo
Ngày tham gia: 01-12-2021
Bài viết: 33
• Điểm thành tích: 15
• Sổ học bạ: Học sinh triển vọng
• Điểm học bạ: 217
Dear Ms. Mari Mets,

I am writing in response to your letter regarding the refund for the skirt that you bought from our website.

First of all, I would like to say thank you so much for purchasing from our website. After receiving your complaint, I double-checked your order. I realized that my staff packed the wrong color and size of the skirt that you ordered. Therefore, please accept my heartfelt apologies.

In fact, the skirt that you mentioned is among the best-selling items among our items, and the skirt that you mentioned in the previous letter is due to the production line’s error.

Regarding our refund policy, I only accept product returns when our shipper delivers the wrong product or the goods are faulty from the manufacturer. However, a refund is not the policy of our company because our policy is that if there are any problems with the product that you buy, we will exchange it for another one if possible. In addition, we wrote on the outside of the package, "Please check the products before taking them." You signed the receipt, which means you checked the product the shipper delivered to you and agreed to take it.

To deal with your problem, I will send you the exact order that you initially ordered, and I would like to give you a $50 voucher for your next purchase. I hope you will be satisfied with our solution.

Once again, I would like to apologize for our mistake. I am sure that this was an exceptional mistake and it is unlikely to occur again. I hope you can forgive for our mistakes and I hope you will be one of our patrons.

Kind regards,
Ms. Brown
Gửi lúc: 23:59:33 ngày 12-04-2022
Ngày tham gia: 28-09-2014
Bài viết: 849
• Điểm thành tích: 439
• Sổ học bạ: Học sinh ưu tú
• Điểm học bạ: 704
Dear Ms. Mari Mets,
I would like to express our most sincere apology to you for the incident related to the skirt that you bought from our website. Besides, thank you so much for choosing the online shop to buy the skirt.

Actually, after receiving your complaint letter, I checked your order and I found that our employees who are in charge of packing and delivering the goods to you are inexperienced, so she did make mistakes in packing and delivering the goods to you. The light shade of grey skirt should have been sent to our other customer who ordered them instead of you. Our employees sincerely want to apologize to you for her mistakes.

According to our regulations for a refund, this was our fault, so I would appreciate it if you could send me a letter with your account number. I will transfer the refund to you as soon as I receive it

Once again, please accept our sincere apologies for the inconvenience this problem caused you. I will make every effort so that this kind of incident never happens again. Besides, I value you as a customer, so I would like to offer a 10% discount on your next order with us. Hence, I will waive all the delivery charges associated with your order.

Best regards,
Ms. Brown
Gửi lúc: 23:29:06 ngày 12-04-2022
Ngày tham gia: 30-11--0001
Bài viết: 44
• Điểm thành tích: 21
• Sổ học bạ: Học sinh triển vọng
• Điểm học bạ: 168
Dear Ms.Mets,

I have received your letter and I have considered the matter carefully.

So I will refund your money in this Friday. And we promise there won't be any clothes defects when you order from us next time. I'm so sorry about this mistake.

I hope you will continue to shop at our online store.

Thanks for reading.

Yours faithfully,

Ms. Brown.

Gửi lúc: 22:03:07 ngày 12-04-2022
Ngày tham gia: 31-10-2018
Bài viết: 59
• Điểm thành tích: 193
• Sổ học bạ: Học sinh ưu tú
• Điểm học bạ: 388
Dear Sir/Madam,
I am writing to complain. I recently bought your webstore a dress and skirt, but this is very
wrong clothes, what you sent me.
Firstly, I want to tell you, that this skirt quality is wrong and bad. In description you say that
this was a polyster, but is not. The materjal is wery thin.
Secondly, this dress is wrong size and colour. Dress is do big for me. I want size M, but you
sent me size L. Colour of dress is do wrong. Dress what I want was a red, but I got yellow.
Yellow colour is beautyfull but I need a red.
I would like to know, if I had opurtunity to change this? Do you have a right size and colour to
this dress and skirt? If you don’t have right size and colour, then I take a money back.
I look forward to your answer.
Your faithfully,
Mari Mets
Gửi lúc: 21:37:45 ngày 11-04-2022
Michael Jackson
Ngày tham gia: 09-07-2021
Bài viết: 428
• Điểm thành tích: 55
• Sổ học bạ: Học sinh ưu tú
• Điểm học bạ: 334
Dear Ms. Mari Mets

Online Store We are extremely sorry about this incident.
I'm very sorry about this, it must have been because the thread broke while sewing, my shop's network is slow so I can't hear what size you say And finally, the color fabric is missing, so I have to use another color fabric to replace it.

And lastly I'm very sorry, I will compensate you for the money. I won't do it again next time

Yours faithfully

Ms.Brown
Gửi lúc: 11:45:36 ngày 10-04-2022
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